Privacy Policy

1. PURPOSE & SCOPE

This Privacy Policy explains how Draze collects, uses, stores, discloses, and safeguards personal information when you access or use our platform and services. Draze operates as a technology platform that enables property owners, managers, and tenants to manage rental operations digitally. Draze does not own, lease, or control any properties listed on the platform and is not a party to rental agreements between users. We are committed to handling personal data in accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian laws. By using Draze, you acknowledge that you have read, understood, and consent to this Privacy Policy.

2. INFORMATION WE COLLECT

Depending on your role as a tenant, owner, property manager, or user, we may collect personal information including your name, mobile number, email address, address details, and date of birth. We may also collect verification data such as government-issued identification and KYC information through authorized third-party providers, along with business or property-related details where applicable.

We may collect transactional data including booking details, agreement-related information, subscription or service payments, and communication records. In addition, we may automatically collect technical information such as IP address, device details, browser type, and login activity, as well as operational data including support requests, complaints, maintenance-related inputs, and system-generated logs.

3. PURPOSE & LEGAL BASIS OF PROCESSING

Personal data is processed for purposes including user onboarding and verification, enabling platform functionality, facilitating communication between users, processing payments, providing customer support, ensuring platform security, preventing fraud, complying with legal obligations, and improving services through analytics. Processing is carried out on lawful bases including contractual necessity, legal obligations, legitimate business interests, and user consent where required.

4. COOKIES & TRACKING TECHNOLOGIES

Draze may use cookies and similar technologies to maintain secure sessions, improve platform performance, analyze usage patterns, and enhance user experience. Users may disable cookies through their browser or device settings; however, certain features may not function properly.

5. DISCLOSURE OF INFORMATION

We may share personal data with property owners or managers where relevant, payment gateway providers, KYC and verification partners, technology and hosting service providers, and government or regulatory authorities where required by law. Draze does not sell personal data. While we ensure reasonable safeguards when sharing data, we are not responsible for independent actions taken by third parties once data is shared in accordance with this Policy.

6. USER RIGHTS & CHOICES

Users have the right to access their personal data, request correction of inaccurate information, withdraw consent for non-essential processing, and request deletion of data subject to legal obligations. Requests may be submitted to: support@drazeindia.com. We will respond within timelines prescribed under applicable law.

7. DATA SECURITY MEASURES

We implement appropriate administrative, technical, and physical safeguards including secure infrastructure, restricted access controls, encryption practices, and monitoring systems. While reasonable precautions are taken, no system is completely secure, and users acknowledge inherent risks.

8. COMMUNICATION & UNSUBSCRIBE POLICY

Users may receive service-related notifications, transactional updates, and important platform communications. Users may opt out of promotional communications; however, essential service communications will continue as required.

9. AUTOMATED PROCESSING & ANALYTICS

Limited automation may be used for purposes such as fraud prevention, workflow management, and operational efficiency. Draze does not engage in automated decisionmaking that produces legal or significant effects without human involvement.

10. MINORS

Draze services are intended for individuals aged 18 years and above. If access is provided to a minor, it must be with the consent and supervision of a parent or legal guardian, who assumes full responsibility.

11. LIMITATION OF LIABILITY

Draze shall not be liable for incorrect information provided by users, disputes between users, unauthorized access resulting from user negligence, or any indirect or consequential damages, to the maximum extent permitted under applicable law.

12. CONTACT & GRIEVANCE DETAILS

For privacy-related queries or complaints, users may contact:
Email: support@drazeindia.com
(All communications must include sufficient details for verification.)

13. CONSENT & ACKNOWLEDGEMENT

By using Draze, users acknowledge that information is provided voluntarily, internet-based systems involve inherent risks, and continued use constitutes acceptance of this Privacy Policy.

14. CHANGES TO THIS POLICY

Draze reserves the right to update this Privacy Policy at any time. Material changes will be communicated through the platform or via email. Continued use after such updates constitutes acceptance of the revised Policy.